Shipping & Delivery Shipping costs and estimated delivery times are specified before the customer's order confirmation.
We strive to deliver the goods within the deadlines specified in the shipping confirmation. Delays can be unavoidable due to unforeseen factors, especially with custom-made items. Anelli.uk assumes no liability for delays caused by failures to meet delivery deadlines. Nothing in this contract is intended to limit the liability for damage to life, body or health that is the result of a negligent breach of duty by Anelli.uk or an intentional or negligent breach of duty by a legal representative or proxy of Anelli.uk If buyers choose to collect the ordered item(s) in one of our showrooms/workshops, buyers can pick up the order only by themselves in person unless otherwise agreed in advance. Verification of the buyers’ identity will require a corresponding proof of photo ID such as passports, driver’s licence, etc. If a person other than the buyer wishes to collect the purchased product, they must present a procuration document signed by the buyer which states the collector’s name, as well as any form of identification for the collector. The risk of loss and damage to the goods shall pass to you when the goods are handed over. Generally the carrier of your order will be: Royal Mail special delivery service for the United Kingdom (including outer British Isles and addresses in Northern Ireland); TNT/FedEx, DHL or UPS for any other country worldwide; Under special circumstances, the delivery agent may be another representative named by Anelli.uk , such as Ferrari/Malca-Amit for high value goods. The delivery address is provided by you during the ordering process. Unless stated otherwise, we will dispatch the order to the address provided at the time of purchase. If you require a different delivery address, please notify our team at least 3 days prior to the dispatch date. The goods are always deemed to have been delivered when our delivery service delivers them to the delivery address you have provided. Depending on local courier and regulations, a signature of the delivery note by you or a person previously named in the ordering process may be required. The goods are also deemed to have been delivered when you pick up the goods at the address provided by our delivery service on the delivery note. You will receive a notification when your goods have been dispatched. You must inform us as soon as possible, and in any event no later than within 72 hours of the Dispatch Notification if you have not received your goods within 48 hours of first receiving the Dispatch Notification. To inform us that your goods have not been delivered, please contact us at orders@Anelli.uk Should a direct delivery not be possible due to a lack of acceptance, you are obliged to collect the goods within 5 working days of receiving notification from our delivery service that the goods are ready for collection. After the expiration of the period of 5 working days, the goods are considered rejected. In such cases, you will be reimbursed for the cost of the goods, minus the cost of delivery, if paid by you, and minus the costs charged to us by the respective shipping company for returning the goods to us. (If the goods are custom-made, we reserve the right to only reimburse the costs for the item(s) itself, but not the costs that arise as a result of the individualization of the item(s)). To protect against theft, we recommend that you provide a delivery address that is not accessible to third parties. A priority shipping service will cost an additional fee depending on the complexity of your design. For further information write an email to orders@Anelli.uk